How can we help?
Whether it is a billing question, a tool that is not behaving, or a tricky VAT situation, we are here. Pick the right path below and we will reply within our published times.
What do you need help with today?
Pick the topic that fits. Each one routes to the right person on our team.
Account and billing
Subscription changes, invoices, refunds, payment methods. Anything that touches your account.
Tools and calculators
Unexpected results, broken inputs, missing features. Help us find it and we will fix it.
Expert VAT queries
Personal advice on your specific situation from a former HMRC officer. Available on the paid plan.
Guide and content
Access issues, missing chapters, broken links inside the guide. We update it regularly.
What you can expect from us
Clear timelines, plain language, and a real person on the other end.
Replies inside published times
Standard email gets a real answer within 2 business days. Expert queries on the paid plan get a reply within 2 business hours.
Real people, no chatbots
Every message is read and answered by a member of the team. No tickets vanishing into a queue, no canned replies.
Honest answers, even when they are hard
If we are not the right fit for your situation, we will say so and point you to who is. No upsells, no fluff.
Common questions
Quick answers before you write in
Most messages we get fall into one of these. Worth a 30 second skim.
Sign in, open your account menu, and choose Manage subscription. You can cancel in two clicks and keep access until the end of your current period. If anything goes wrong, email billing@vatthreshold.uk and we will sort it for you.
Standard email support replies within 2 business days. Expert VAT queries on the paid plan get a reply within 2 business hours during UK working hours, Monday to Friday. Anything sent over the weekend lands first thing Monday.
Yes. We offer a full refund within 14 days of your first paid charge, no questions asked. Email billing@vatthreshold.uk with your account email and we will process it the same business day.
Through the Ask an Expert feature on the paid plan, you can submit a written query about your situation and a former HMRC officer will reply with practical guidance. We are not your accountant or filing agent, but we can help you understand what HMRC expects and what your options are.
Email support@vatthreshold.uk with the inputs you used and what you expected. Screenshots help. We take tool accuracy seriously and we will check it the same day, fix it if needed, and reply with what we found.
Still stuck?
Send us a message and a real person will get back to you. Include as much detail as you can and we will move faster.